Cashfold

Support

Email support@utileau.com and a person reads it — there is no ticket system and no bot. Include your device, your OS version, and what you were doing when it went wrong.

Common questions

Can I connect my bank?

No, and that is the design, not a missing feature. Cashfold never asks for a bank login and no third party holds your credentials on our behalf. You can import a CSV or OFX statement file that your bank already lets you download — that is read on your phone, with no network request and no credentials anywhere.

Do I need an account?

No. There is no sign-up, no email and no password. Open the app and start. Your budget lives on your iPhone and, if iCloud is on, in your own iCloud account.

What happens to money left in an envelope at the end of the month?

It stays there. That is the entire point of envelopes, and it is free — there is no monthly reset to turn off, because there is no monthly reset. An envelope's balance is simply everything you have put in minus everything you have spent from it, for as long as it has existed.

My envelopes don't add up to what's in my bank account

They will not match automatically — Cashfold only knows what you have entered. A gap usually means a transaction has not been recorded yet, or money arrived that has not been put into an envelope. Money you have not assigned sits outside every envelope until you assign it, which is deliberate: unassigned money is visible rather than quietly spent.

I spent from the wrong envelope

Open the transaction and change it, or move money between envelopes with a transfer. Nothing is locked after the fact.

I got a new phone. Where is my budget?

If iCloud was switched on, sign into the same Apple Account and it syncs down. If it was off, your budget was only ever on the old phone. Settings tells you which of the two you are in.

How do I get my data out?

Export as CSV or JSON from Settings. It is your record and it should open in anything.

How do I cancel?

iOS Settings → your name → Subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.

I paid and Pro isn't showing on my new phone

Open the paywall and use Restore. The purchase is tied to your Apple Account.

How do I delete everything?

Settings → Delete all data. It removes the copy on your phone and the copy in your iCloud, and offers you an export first. There is no account to close, because there never was one — see the privacy policy.