Setgrid

Support

Email support@utileau.com and a person reads it — there is no ticket system and no bot. Include your device, your OS version, and what you were doing when it went wrong.

Common questions

The suggested weight is too heavy or too light

Suggestions are arithmetic on the sets you logged, not a judgement about today. If one is wrong, just log what you actually lifted — the next suggestion follows that, so the app corrects itself within a session. You can also change how aggressively it progresses in Settings.

An exercise I do isn't in the library

Add it. Your own exercises sit alongside the built-in ones and work identically in workouts, templates and programs.

I logged a set wrong

Tap the set to edit or delete it. History is yours to correct — an inaccurate log is worse than no log, since suggestions are computed from it.

My gym has no signal

That's expected and handled. Sets logged offline are queued and sent when you get a connection; a banner shows while anything is waiting. Don't delete the app while that banner is up — that work hasn't reached the server yet.

I forgot my password

Use “Forgot password” on the sign-in screen. It emails you a reset link. If it doesn't arrive within a few minutes, check spam — and check you used the same address you signed up with, since we can't tell you whether an address has an account.

How do I delete my account and everything in it?

Account → Delete account, inside the app. That removes your data from our database outright rather than marking it hidden. If you would rather have a copy first, email privacy@utileau.com and we will send you everything we hold.

Does it work offline?

Yes. Setgrid queues what you change while you have no signal and sends it when the connection returns — you'll see a banner while anything is waiting. Don't delete the app with the banner showing; that work hasn't reached the server yet.

I paid and the app still thinks I haven't

Open Account and use Restore Purchases. The purchase is tied to your Apple ID or Google account, so it restores on any device signed in to the same one. Refunds are handled by Apple or Google, not by us — we have no way to issue one.

Where is my data kept?

On a server we run ourselves in the United States, not on a hosted platform. Each app has its own database and its own keys. Details are in the privacy policy.