Snowbank

Support

Email support@utileau.com and a person reads it — there is no ticket system and no bot. Include your device, your OS version, and what you were doing when it went wrong.

Common questions

Can I connect my bank?

No, and that is deliberate. Snowbank never asks for a bank login and has no connection to any financial institution. It costs you a few seconds per transaction; in return there are no bank credentials for anyone to lose, because we never hold any.

My envelopes don't add up to what's in the bank

They are not meant to match automatically — Snowbank only knows what you have entered. A gap usually means a transaction hasn't been recorded yet, or money arrived that hasn't been put into an envelope. Unallocated money sits outside every envelope until you assign it, which is the point.

I spent from the wrong envelope

Open the transaction and change the envelope, or use a transfer to move money between envelopes. Nothing is locked after the fact.

Why is the snowball telling me to pay the small debt first?

That is what the snowball method does — smallest balance first, for the momentum of clearing one. It is not always the cheapest order in interest terms. Snowbank shows you the plan; the decision is yours.

I forgot my password

Use “Forgot password” on the sign-in screen. It emails you a reset link. If it doesn't arrive within a few minutes, check spam — and check you used the same address you signed up with, since we can't tell you whether an address has an account.

How do I delete my account and everything in it?

Account → Delete account, inside the app. That removes your data from our database outright rather than marking it hidden. If you would rather have a copy first, email privacy@utileau.com and we will send you everything we hold.

Does it work offline?

Yes. Snowbank queues what you change while you have no signal and sends it when the connection returns — you'll see a banner while anything is waiting. Don't delete the app with the banner showing; that work hasn't reached the server yet.

I paid and the app still thinks I haven't

Open Account and use Restore Purchases. The purchase is tied to your Apple ID or Google account, so it restores on any device signed in to the same one. Refunds are handled by Apple or Google, not by us — we have no way to issue one.

Where is my data kept?

On a server we run ourselves in the United States, not on a hosted platform. Each app has its own database and its own keys. Details are in the privacy policy.