Panfold

Support

Email support@utileau.com and a person reads it — there is no ticket system and no bot. Include your device, your OS version, and what you were doing when it went wrong.

Common questions

A recipe wouldn't import

Import reads the structured recipe data a site publishes. Plenty of sites don't publish any, and a few block automated readers outright — in those cases nothing can be pulled out and you'll need to add the recipe by hand. If a site you use often fails, send us the link and we'll look at it.

The macros look wrong

They come from the ingredient data you entered or imported, and public food data is frequently wrong or measured differently to how you cook. Open the ingredient and correct it — your version is saved to your own foods and used from then on.

The barcode scanner won't find a product

Barcode databases are patchy outside common supermarket items, and vary by country. When a code isn't recognised, add the food once by hand and it's yours for next time.

Scaling changed a quantity to something odd

Scaling is arithmetic, so a third of an egg is exactly what it says. Round it yourself in the ingredient — the recipe keeps your edit rather than re-deriving it.

I forgot my password

Use “Forgot password” on the sign-in screen. It emails you a reset link. If it doesn't arrive within a few minutes, check spam — and check you used the same address you signed up with, since we can't tell you whether an address has an account.

How do I delete my account and everything in it?

Account → Delete account, inside the app. That removes your data from our database outright rather than marking it hidden. If you would rather have a copy first, email privacy@utileau.com and we will send you everything we hold.

Does it work offline?

Yes. Panfold queues what you change while you have no signal and sends it when the connection returns — you'll see a banner while anything is waiting. Don't delete the app with the banner showing; that work hasn't reached the server yet.

I paid and the app still thinks I haven't

Open Account and use Restore Purchases. The purchase is tied to your Apple ID or Google account, so it restores on any device signed in to the same one. Refunds are handled by Apple or Google, not by us — we have no way to issue one.

Where is my data kept?

On a server we run ourselves in the United States, not on a hosted platform. Each app has its own database and its own keys. Details are in the privacy policy.